Policies and Regulations

Course cancellation due to COVID-19, or other global, restrictions will be dealt with on an individual basis only. Students will be immediately offered 1) a re-scheduled course option or 2) a course voucher valid within six months or 3) immediate online course commencement or continuation.  Accommodation booked will be refunded in full unless a cancellation occurs after arrival. There will be a process of accommodation fees deduction in place pro rata in this case.

All Non-Covid-19 cancellations and terminations must be made in writing to the Director of Active Language Learning.

Cancellation requests will be responded to within 10 working days. If a refund is approved, it will be transferred within 10 working days of the cancellation refund being approved.

Cancellation Policy is as follows:

1. Bookings may be cancelled up to 2 weeks prior to commencement of course with a €75 administration penalty. Where accommodation has been booked an additional €95 penalty applies.
2. For cancellations 1 to 7 days before the course begins, 50% of the full amount will be refunded.
3. There is NO refund for any cancellation once the course has commenced. This includes late arrival, early departure, or days missed during the course.
4. At least 24 hours is required to cancel an individual lesson without cost. Lessons cancelled with less than 24 hours’ notice will be charged at the full price of the lesson.
5. A fee of €200 applies to cancellations due to visa refusal (visa refusal documentation required for refunds). Course fees are refunded minus this cancellation fee.
6. All accommodation cancellations after arrival are non-refundable. The same applies if you have to shorten your stay – payment is non-refundable. No shows, failure to arrive or postponement incurs charges in full from the booking date.

Course Withdrawals

All withdrawals need to be made in writing to Active Language Learning. If the student wishes to withdraw from their course after arrival at the school, they must inform the Managing Director or Academic Manager explaining their circumstances.

Management of refunds

All refunds are administered by Kay Mahon ( kay@all.ie, phone +35312843420)

Students who arrive more than 15 minutes late for class will not be allowed to enter class. Students who arrive more than 15 minutes late must wait for the break before entering the second class.

Students will only be given attendance for the classes they attend.

Students will not be given attendance for holidays or for sick leave.

Each teacher has a list of the students in their class and they will mark attendance for each class.

Attending only one of two classes in a day will only give students 50% attendance for that day.

Any student who leaves class before the end will not receive attendance for that class.

The Academic Manager reviews all attendance on a weekly basis, and records an electronic copy of all attendance.

All students must maintain an attendance of 85%. Persistent attendance less than this will result in warnings being issued and may lead to expulsion.

Persistent lateness will result in 1% being taken off your final attendance.

Students who have authorised, documented sick leave/ compassionate leave will be allowed extra days class at the end of their course equal to any classes that they miss, so long as these classes can all be taken within the current study visa (in the case of visa required students).

Students from the EU who study at ALL are covered by European medical insurance.

EU students should apply for an E111 card before they arrive. This will entitle them to the same public medical cover which they receive in their own country.

Students from outside the EU should organise medical insurance before they arrive.

Should you wish, Active Language Learning can organise medical insurance for you. Our medical insurance is provided by Study & Protect https://studyandprotect.com/. You can see the full terms and conditions of our medical insurance here.

Should you have any questions about medical insurance, please ask our reception ( reception@all.ie)

Students at Active Language Learning undertake a short assessment on a weekly or fortnightly basis. This allows student to check their progress and to guide them toward their external end-of –course exam.

All students at Active Language Learning who attend a course of 25 weeks or longer are required to register for the relevant external exam for their course.

In the case of students who are studying for 25 weeks or more on a student visa, these students must register for this exam at the beginning of their course.
External exams are corrected by Cambridge ESOL and the results are sent to the school.

All long term students will have a meeting with the Academic Manager on the first day of their course. The Academic Manager will discuss the student’s learning plan and recommend an exam.

Students who are in Ireland on a student visa will be reminded during induction that they must take an external exam. They will be asked to sign a statement to confirm this.
The Academic Manager will register students for the relevant exam and inform students of the time and date of the exam in good time.

Students will either undertake one of the Cambridge ESOL examinations (PET, FCE, CAE, CPE) or the IELTS exam.

If students have questions about their external exams, they should contact the Academic Manager (academic@all.ie, +35312843420)

The Cambridge Suite Exams

Cambridge exams are some of the world’s most popular English language exams. There are four Cambridge exams which are offered by ALL. They are as follows:

EXAM CEFR Level
PET B1
FCE B2
CAE C1
CPE C2

Our Academic Manager can give you advice about which Cambridge exam to take.

More information about Cambridge exams can be found here.

IELTS

IELTS is an exam which is designed to prepare learners to undertake a university course through English. Although students at any level can take IELTS, it is primarily designed for students at a level higher than B1. IELTS will prepare you to read articles in English. IELTS is a skills-based exam. More information about IELTS can be found here.

1. A student who is absent for three days without prior explanation, is contacted, by telephone, by the Academic Manager.
2. In the event of illness, the student must produce a medical certificate for any absence longer than these three days.
3. Failure to respond to initial contact is followed up, within 3 working days, with an e-mail to the student requesting a meeting with the Academic Manager.
4. If there is repeated, uncertified absence for a period longer than 2 weeks, the student receives an initial warning letter, reminding her/him of the minimum requirement for attendance.
5. If the student does not improve their attendance within the 2 weeks following this letter, a second letter is issued, warning the student that allowing her/his attendance to go below this requirement will result in a letter of expulsion being issued.
6. Further failure to rectify attendance within 2 weeks, or agree a plan to keep attendance above the 85% level results in the third and final letter (expulsion) being issued, at which stage the Garda National Immigration Bureau (GNIB) is also informed and receives a copy of the letter.

All warning letters are issued by the Academic Manager ( academic@all.ie, phone: +35312843420

Active Language Learning is open from 8.45am to 5.00pm from Monday to Friday and also from 6.45pm to 9.00pm on Monday and Wednesday. We are available in the school at this time.

Should you have an emergency outside of class times, you should call our 24hour emergency phone on +353 87 606 27 37