Immigration Service Delivery Updates

Immigration Service Delivery Updates

First-time registration

If you are resident in Dublin city or county and wish to register a permission for the first time, please call Freephone 1800 741741.

Operators are available between 8 a.m. and 8 p.m. Monday-Friday and 9 a.m. and 5 p.m. Saturday-Sunday to take your call and book your appointment. (You should also call this number if you need to reschedule or cancel your appointment.)

Please make sure you have your passport details and a valid email address to share with the customer service representative when you call.

Renewing with a new passport

If you need to renew your permission or claim a balance of permission with a new passport, you do not need to attend the Registration Office in Burgh Quay. Instead, you should use ISD’s online system here to upload a copy of the biodata page of your new passport with your application. Please make sure your photograph, name, nationality, passport number and date of birth are clearly legible to facilitate processing.

If you have registration queries please contact