Policies and Regulations

ADMISSIONS POLICY

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Active Language Learning welcomes learners of all proficiency levels, from A1 to C2, to its English Language programmes. These programmes cater to individuals learning English as a second or additional language and are not intended for native English speakers.

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If a student faces challenges such as dyslexia, ADHD, or a disability like a visual or hearing impairment, they are encouraged to contact the Academic Manager to discuss support options for their language course.

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Each student will meet with the Academic Manager at the start of their course to establish an individual learning plan, setting goals to ensure successful engagement with the programme.

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CANCELLATION AND REFUND POLICY

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Course cancellations due to COVID-19 or other global restrictions are addressed on a case-by-case basis. Options include rescheduling, a six-month valid course voucher, or immediate online course continuation. Full refunds for accommodation are provided unless cancellations occur post-arrival, in which case pro-rata accommodation fee deductions apply.

Non-COVID-19-related cancellations must be communicated in writing to the Director. Refunds, subject to approval, are processed within 10 working days.

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Cancellation fees are as follows: €75 administration fee (plus an additional €95 for accommodation cancellations) for cancellations up to 2 weeks before the course starts; 50% refund for cancellations 1-7 days prior; no refund for cancellations after course commencement, including late arrivals or early departures.

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24 hours' notice is required for individual lesson cancellation without charge; less notice incurs the full charge. A €200 fee applies for visa refusal cancellations (documentary evidence required), with the remainder of course fees refunded.

Accommodation cancellations post-arrival are non-refundable.

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COURSE WITHDRAWALS

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Withdrawals must be communicated in writing. Post-arrival withdrawals require notification to the Managing Director or Academic Manager.

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REFUNDS MANAGEMENT

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Brian Mahon administers all refunds (contact: accounts@all.ie, +35312843420).

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SICK LEAVE POLICY

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For illness or injury during a course, notify the school on the first day of absence (academic@all.ie) and daily thereafter. A doctor's letter is required upon return; unverified sick leave is considered absence. Failure to follow these steps for absences exceeding three days triggers our absenteeism policy.

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PUNCTUALITY AND ATTENDANCE POLICY

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Late arrival over 15 minutes means waiting for the next class to join. Attendance is recorded for attended classes only, not for holidays or sick leave. Attendance below 85% may lead to warnings or expulsion. Persistent lateness affects the final attendance percentage.

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PROTECTION FOR ENROLLED LEARNERS POLICY

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As part of a select group with ILEP approval, ALL offers course completion at no extra cost at another designated school in case of our inability to fulfil a programme.

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MEDICAL INSURANCE POLICY

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EU students are advised to obtain an E111 card for equivalent public medical cover. Non-EU students should arrange medical insurance prior to arrival, available through Study & Protect (https://studyandprotect.com/). Queries can be directed to our reception (reception@all.ie).

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HOLIDAYS AND BREAKS POLICY

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From October 2015, study visa students are limited to breaks as per the academic calendar, barring exceptional circumstances. Unplanned breaks require a written application to the Academic Manager (academic@all.ie).

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EXTERNAL END-OF-PROGRAMME EXAMS POLICY

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Regular assessments guide students towards external exams, mandatory for long-term visa students. Cambridge ESOL and IELTS exams are available, with guidance from the Academic Manager.

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COMPLAINTS AND GRIEVANCES POLICY

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Confidential handling of complaints, including class or accommodation issues, follows a defined process: informal resolution attempt, formal record, Academic Manager intervention, escalation to school owners, and potential sector-independent consultation.

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ABSENTEEISM AND EXPULSION POLICY

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Three-day unexplained absences prompt contact, followed by a warning and potential expulsion for continued uncertified absences exceeding two weeks.

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GENERAL DATA PROTECTION REGULATION POLICY

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Compliance with GDPR as of 25 May 2018 involves personal data handling adherence, relevant to all staff, students, and partners. (Download PDF: ALL GDPR 2018)

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CONTACTING US

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Open hours: Monday to Friday, 8.45am to 5.00pm; Monday and Wednesday, 6.45pm to 9.00pm.

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